Case studies
AI case studies: what each system does, where it stops, and what changed
Explore the systems we delivered, the work each one handles and where people remain in control. Each case study explains the starting point, implementation and project outcome. Filter by service, or browse them all.
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- Healthcare data warehouse case studyCloud warehouseSQL Server reporting migrated to SnowflakeMigrating SQL Server reporting to Snowflake
- Chatbot case studyCited answersresponses grounded in approved university contentStudent services answers from a public university's own policies
- Customer support case studyAgent reviewevery public reply sent by a personTicket triage, reply drafts and call summaries for a broadband provider
- AI in insurance case studyPrepared filesclaim, policy, documents and payment context togetherPreparing motor and property claim files for a regional insurer
- AI implementation case studyProduction workflowemailed orders validated before ERP entryTaking an order entry pilot into production for a manufacturer
- Retail predictive analytics case studyLapse riskmember-level scores with explanationsLapse risk and customer lifetime value for a specialty retailer
- Demand forecasting case studyWeekly forecastsproduct and distribution-centre outputsWeekly supply-planning forecasts for a packaged food maker
- Accounts payable automation case studyShared queueinvoice processing across both entitiesInvoice processing across two ERPs for a wholesale distributor
- AI governance case studyAI registerproduct features and internal tools in one inventoryAn AI inventory, approval process and evidence pack for a software company
- Big data analytics case studyReal timeEthereum transactions, wallet activity and contract events, taken in as they happenEthereum transactions, wallet activity and contract events, ready to query as they happen
- Accounts receivable automation case studyOne platformfor a firm's billing, payments, financing and caseworkLaw firm billing on a schedule, with payments synced to each client account
- AI agent case study18 to 24 hoursto an application's next action, down from 48 (trial usage)A lending agent that keeps loan applications moving, inside set limits
- Conversational AI case studyUnder 1 minuteto first contact with a new lead, down from 2 to 6 hoursA voice agent that makes first contact with new leads in under a minute
- Generative AI case studyUnder 15 minutesper role-play session on average, down from about 25Role-play training where opticians practise on an AI patient
- Contract management case studyAs much as 50 to 60%less time to find a specific term or clause than searching by handFinding clauses and payment discrepancies in large PDFs
- Business process automation case studyAbout 1 to 2 weeksto onboard a provider, down from 2 to 4Clearer healthcare provider credentialing for providers and administrators
- Robotic process automation case studyUnder 15 minutesaverage time to complete an application, down from about 50Passport and visa paperwork, from about 50 minutes to under 15
- IoT case studyUnder 10 minutesaverage station set-up, from nearly 25 to 30Field stations that identify birds by sound, with set-up cut to under 10 minutes
- Marketing automation case studyAlmost 35 to 45%less compliance handling for teams with recurring campaignsSMS campaigns and opt-in workflows for financial advisors
- Business intelligence case studyUp to 40 to 50%less time spent producing and reviewing business performance data, against manual reportingOne platform and its dashboards for dental practices, with reporting time cut by up to 40 to 50%
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